Frequently Asked Questions

• Carpet Care
• General Information
• ProTeam
• Skin Care Products
• STOKO® Hand Cleaners
• Washroom Care
• Website Information
• Ask a Question

Carpet Care

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• What chemical product would be best suited for general carpet cleaning, and how much does it cost?
  • The product we hold in highest regard for carpet cleaning would be Clean by Ultra Chem Labs. It is a concentrated formula and can be mixed with warm water as much as 1:128 depending on the soil density. You can visit our information page here.
    
    For pricing and shipping rates, please call us toll-free at 1-800-668-7833 or email us here.
• Do you have any idea how to get furniture dents out of carpet?
  • Here's how:
    1. Get a bowl of ice cubes. (See Tips below FIRST).
    2. Lay the ice cubes along the dented areas of carpeting. Place cubes about 2 inches apart.
    3. Let sit several hours or overnight until cubes are completely melted.
    4. Vacuum carpet only after it is fully dry.
    5. Carpet fibers should now be returned to their normal upright position.
    6. Reapply ice cubes if needed.
  • Tips:
    1. ALWAYS TEST this method first with one ice cube in an inconspicuous spot.
    2. BE CAREFUL if you have wood floors underneath! Test first to make sure moisture does not damage the wood!
    3. DO NOT use this method on hand dyed rugs, antique carpets, delicate or valuable rugs, or on fibers not compatible with water cleaning.

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General Information

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• Why can't I find [specific product] on your site?
  • We have chosen to showcase only our more popular products on the website. However, we have a lot more products in stock than we advertise. Please contact us to inquire about other products and brands.
• What is the best way to contact you?
  • Fill in the email form on the contact page, or for immediate service within regular business hours, phone 604-850-8508 locally or our toll free number (1-800-668-7833) .
• What are you regular hours of operation?
  • We conduct business at our offices from Monday to Friday, 8:30am to 4:30pm Pacific Standard Time.
• Where are you located?
  • We are located about 45 minutes East of Vancouver, British Columbia on Canada's West Coast. Our mailing address is:

    Flyte Enterprises Ltd.
    #112 - 31018 Peardonville Rd.
    Abbotsford, British Columbia
    Canada
    V2T 6K5

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ProTeam

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• What is the warranty of a ProTeam backpack vacuum?
  • The basic warranty of a ProTeam backpack vacuums is one year on parts and labour for manufacturer defects.
• What is CFM?
  • CFM: Is "cubic feet per minute". It is the measure that we use for airflow in vacuum cleaners. The higher the number the more airflow. There are certain parameters that control or restrict CFM, such as pressure, size of the hose, and how many bends.
• What is water lift?
  • Water lift is also referred to as static lift or inches of water. The vacuum cleaner industry uses inches of water lift to measure the vacuum force. This means that if you stick a tube in a bucket of water and hook a vac motor to the other end and turn it on, it will suck a column of water "x" inches high. Thus the term water lift.
• What is HEPA filtration?
  • HEPA is an acronym for "high-efficiency particulate air". It is a measure of filtration efficiency and defined as 99.97% at 0.3 micron. Which means that it has to capture 99.97% of all particulate that is 0.3 microns or larger. A micron is 1/1,000,000 of a meter.
• What is the difference between HEPA filtration and using a high filtration disc?
  • Pro-Team offers an almost HEPA filter media disc that fits inside the dome filter. This filter does not provide true HEPA filtration, but does give their Super CoachVac 99.79% particulate filtration at .3 microns for a fraction of the cost of a HEPA vacuum. The filters come hermetically sealed in packages of two, protecting them from being contaminated.

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Skin Care Products

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• Why do I need skin care products?
  • Occupational skin disease accounts for 15% to 20% of all reported occupational diseases and is vastly underreported by employees. There is virtually no occupation or industry without potential exposure to the many substances that cause dermatitis, which is overwhelmingly the most common cause of occupational skin disease. By using skin care products like protective creams, skin-friendly cleansers, and aftercare lotions, the chances of developing skin diseases are greatly reduced.
• Why should I buy STOKO® Skin Care products?
  • Stockhausen, Inc. has been a world leader in skin care since 1935, when they developed the first synthetic detergent, which is much more skin compatible than regular soap. Their commitment to excellence is proven by their 10% investment of sales in research and development. In addition, 20% of their employees are dedicated to working on products for the future. Their Quality Control Department abides by standards 10 times greater than the government recommends. STOKO® Skin Care has developed several products specifically for use in certain industries and are designed to help protect, clean and moisturize leaving the skin in good condition, even at the end of a hard working day.
• STOKO® Skin Care products have the reputation of being expensive, do they really cost more than alternative products?
  • It is not true that these products are more expensive for several reasons. First, these hand cleaners are very concentrated, which means you use less product per wash. Second, a proper skin care program can dramatically reduce skin disease in the workplace, thereby saving money on issues such as lost work time and productivity. Third, the dispensers are designed to dispense only the amount of product needed for effective use, keeping usage costs and the cost of time to refill dispensers down. Using STOKO® Skin Care products will save you money.
• What is a "Before Work" product and why do I need one?
  • A before work cream is applied before starting work and helps to soothe the skin when working with harmful workplace substances. The cream or lotion not only helps keep substances from breaking down the skin's integrity, but it also can make cleaning up afterwards much easier. Before Work products usually only last 2 to 3 hours, so you should wash your hands and reapply after that period of time.
• Why would a man need to use a moisturizing lotion or cream?
  • Skin that is dry and/or cracked is not only a cosmetic issue but also a health issue. Very dry/cracked skin can allow dangerous workplace substances and bacteria that cause skin disease to enter the skin. STOKO® Skin Care conditioning products work to replace lost oils and moisture - providing a revitalizing, healing, and conditioning effect that helps keep the skin healthy and smooth, a benefit that shouldn't be reserved just for women.

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STOKO® Hand Cleaners

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• Do any STOKO® hand cleaners remove grease?
  • Yes, we have several heavy-duty cleaners that are excellent against grease and oil. We also have Before Work creams that can help prevent the penetration of grease and oil into your skin, making cleanup much easier. Check out our STOKO® Products page.
• Do any STOKO® hand cleaners remove paint?
  • Yes, we have specialty products that will remove oil-based paints, stains and urethanes. We also have a product, ReDuRan® Special, for the removal of dyestuffs. Check out our STOKO® Products page.
• Do any STOKO® hand cleaners contain pumice?
  • The scrubber that is contained in all STOKO® Skin Care products that contain scrubber, is purified, all-natural powdered walnut shell. Check out our STOKO® Products page.
• How is a walnut shell scrubber better than other scrubbers?
  • Walnut shell scrubbers provide strong cleansing power without harming your skin or the environment. Walnut shell scrubbers are not harsh on the skin like pumice, plastic, sand, or wood flour. Our walnut shell scrubbers are bleached to ensure quality and cleanliness and are 100% biodegradable. Some other scrubbers like pumice or plastic can cause plumbing problems because they are not biodegradable but walnut shell powder will not clog sinks and drains.
• Do any STOKO® hand cleaners contain lanolin?
  • No they don't, applicable products contain sulfated castor oil to put the moisture back in skin. Sulfated castor oil is not water-soluble like lanolin so it stays on the skin after washing.
• Do any STOKO® heavy-duty hand cleaners work without water?
  • Yes, we offer a solvent-free waterless cream cleanser in Kresto® Kreme and Kwik-Wipes®, textured towels effective at removing grease, oil and grime, for situations where water is not available. Check out our STOKO® Products page.
• Do you only sell products for removing heavy-duty dirt?
  • No, we have skin cleansers for all situations and environments, not just mechanical or industrial settings. Light-duty cleansers are available in liquid, foam or spray form for offices, schools and any commercial or institutional setting. We even have a cleanser specifically formulated for the needs of employees in the food processing industry. Check out our STOKO® Products page.

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Washroom Care

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• What is perhaps the biggest misconception about restroom cleaning?
  • One big misconception is, "If a restroom smells good, it must be clean and healthy." Not true. A dirty and unhealthy restroom can be sprayed with pleasant-smelling deodorants and fool our noses into thinking that the restroom environment is clean, sanitary, and healthy when it is not.
    
    by Roger McFadden
• How do you know when a public restroom is clean?
  • Generally speaking, the restroom is clean when it meets your cleaning standards. Read below for some good restroom cleaning standards.
    
    by Roger McFadden
• Scientifically speaking, what is the definition of a clean restroom?
  • A clean restroom is a neat, orderly, and healthy environment free of unwanted substances, pollutants, residues, and odours. Cleaning is an activity, a process, and a form of management. Clean restrooms don't happen by accident. It takes good planning and management to provide safe, clean, and healthy restroom facilities.
    
    by Roger McFadden
• Is physical cleaning more important than disinfecting?
  • Proper cleaning and disinfecting procedures go hand in hand to provide a clean and healthy restroom environment. Cleaning is the process of removing unwanted substances from the restroom and putting them in their proper place. Disinfecting is the process of killing and destroying unwanted germs (pathogenic microrganisms).
    
    by Roger McFadden
• What causes poor restroom-cleaning results?
  • A failure to adequately identify and communicate cleaning standards to staff. Unless standards are clearly defined, stated, and understood, they can never be achieved. The cleaning staff must know the appearance and performance expectations in advance and be trained accordingly.
    
    by Roger McFadden
• What are the 10 most frequently neglected areas when cleaning a restroom?
  1. Inside the door to the toilet stalls.
  2. Under the lip of the toilet and urinal.
  3. Ceiling vents.
  4. Floor drains.
  5. High ledges.
  6. Light fixtures.
  7. Doorknobs and handles.
  8. Plumbing fixtures to sinks, toilets, and urinals.
  9. Underneath the faucet.
  10. Difficult-to-reach corners of floors and walls.
      
      by Roger McFadden
• What are some good restroom cleaning standards?
  1. Dispensers are clean and correctly filled.
  2. Restroom fixtures are clean and free of soils, smudges, fingerprints, marks, oils, and other residues.
  3. Toilets, toilet seats, urinals and urinal screens are clean, dry, and free of all soils, urine, body fluids, spots, splatters, stains, and other residues.
  4. Sinks are clean, dry, and free of water spots, soils, soap, deposits, and other residues.
  5. Floor-drain covers are clean and free of soils, lint, mop strings, dirt, and other residues.
  6. Restroom-floor surfaces are clean, dry, slip resistant, and free of soils, dirt, build-ups, gum, urine, feces, body fluids, mildew, mould, and other residues.
  7. Vents are clean and free of lint and other residues.
  8. Mirrors and metal fixtures are clean and free of smudges, finger marks, water spots, streaks, and other soils and residues.
  9. Restroom air is fresh and free of unpleasant odours.
  10. Partitions, doors, doorknobs, walls, and ceiling are clean and free of soils, smudges, finger marks, splatters, water spots, graffiti, and other residues.
  11. Horizontal surfaces including countertops and ledges are clean and free of all soils and dirt deposits.
  12. Lights are operating properly and light fixtures are clean and free of all soils and residues.
  13. Trash has been properly removed from the receptacles, with a clean liner installed correctly in to the clean receptacle.
  14. Trash and debris have been removed from the restroom and disposed of properly.
      
      by Roger McFadden

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Website Information

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• How many people do you have working on the website?
  • One. This explains the slow but progressive site updates - this site is not his only job at Flyte Enterprises Ltd.
• Some of the images are too small to see anything...
  • Some of our images are expandable thumbnails. If you click on them a larger version of the image will be opened so you can have a better look. Then all you have to do is click the new enlarged image to close the window. Easy.
• What's the deal with all the "Under Construction" and unfinished pages?
  • When we switched to our new host and decided it was time to update and redesign our website, we thought the top priority was getting every page from our old site up and running first. So pages were copied and pasted to avoid any discrepancies. Therefore, there is still a lot of work to be done and only one webmaster (see above) to do it all. As you can see, things are slowly but surely being updated, changed, and maintained, but it is a long and continuous process. Remember, if you need more information, don't hesitate to phone us toll free at 1-800-668-7833
• What is the best way to view this website?
  • To get the most out of our website, you should be using the newest versions of both Internet Explorer (with Java Script enabled), and Flash Player, with a screen resolution of 1024 x 768.

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